The New
Fujifilm X-series

service center

camera and lens repair

FUJIFILM Philippines is dedicated to providing responsive, quality focused repair services for our FUJIFILM camera owners. That’s why we provide two ways to obtain service for your camera: you can bring the unit to our service pick-up points nationwide or you can send it directly to FUJIFILM Philippines Inc.

service center address

FUJIFILM Philippines Inc.
30th Floor, Joy-Nostalg Center
No. 17 ADB Avenue, Ortigas Center
Pasig City 1600, Philippines

Click here for the map

telephone:570-2695 local 415

email:camera.services.ph@fujifilm.com

note:Open parking available beside Joy-Nostalg Center (along ADB avenue)
Please bring 1 valid ID for the building entrance.
We accept payment via credit card (Mastercard, VISA, Unionpay, American Express, JCB and Chip Card).

+

Answer:

a. You may check with our List of Pick-up Points Nationwide here. If your camera is under warranty (see warranty card), you don’t have to pay for anything. Just present the warranty card and purchase receipt. All warranty will be confirmed by FUJIFILM once actual unit is received. Once warranty is void(out-of-warranty), you may pay a non-refundable fee of 800 pesos (this will cover shipping, handling/processing as well as diagnostic cost).

b. Another option is that you may ship directly via any courier to FUJIFILM Service Center at below address:

FUJIFILM Philippines Inc.

c/o Marygold Babor

30th Floor, Joy-Nostalg Center

+

Answer:

FUJIFILM Philippines covers warranty for cameras which are bought from Authorized Local Dealers. Purchase receipt and warranty card should be submitted and your camera should be within 1 year from purchase date. Warranty covers manufacturing defects only (Warranty is void if defect is due to corrosion, accidents, etc. Please see Warranty Card.) FUJIFILM will confirm the warranty once we receive your camera.

+

Answer:

The 1-year warranty starts from actual purchase date as seen on the purchase receipt. The card validity date in the warranty card is for FUJIFILM’s internal reference only.

+

Answer:

If your camera is confirmed to be under warranty, FUJIFILM will proceed with the repair and you don’t have to pay anything.

If no warranty, FUJIFILM will send you repair quotation for your approval before we proceed with the repair.

+

Answer:

FUJIFILM will contact you via SMS or e-mail once we receive your camera for repair.

You may also contact us at TEL: +632 5702695 local 415 or e-mail at camera.services.ph@fujifilm.com

+

Answer:

Repair cost depends on actual case to case basis. FUJIFILM can only confirm the price once we receive the actual unit. We have a non-refundable diagnostic fee of 200 pesos. This can be deducted to the total bill if you will approved the repair quotation.

+

Answer:

You may deposit at below account details and e-mail us a copy of deposit slip at camera.services.ph@fujifilm.com:

Acct. Name: Fujifilm Philippines Inc.

BPI Acct. No. 1623-0348-91

BDO Acct. No. 50-600-77161

+

Answer:

FUJIFILM will repair your camera within 5 working days from the time we receive your camera.

+

Answer:

All repairs for all FUJIFILM cameras and lenses are done locally in the Service Center located in the FUJIFILM office.

+

Answer:

Lens and Sensor Cleaning is free of charge. However, a payment is needed if we need to disassemble the unit to do the necessary cleaning. This normally takes within 3 to 5 days. This costs 1,000 pesos each for camera/lens bought from Authorized Local Dealers. Otherwise, it’s 2,000 pesos each. This is not covered in the 1-year warranty.

+

Answer:

Other battery brands does not have the circuitry designed for FUJIFILM’s camera technology, malfunctions may occur such as false indication of the remaining capacity and sometimes the camera may switch itself off suddenly and unexpectedly, etc. Please note that warranty is void if damage is due to usage of 3rd party products (see Terms & Conditions of Warranty Coverage in the warranty card).

+

Answer:

You may check here.

Please call us at 570-2695 local 415 and look for Ms. Gold or e-mail us at camera.services.ph@fujifilm.com for the availability of these accessories. These are available in our Service Center and in most of our local authorized dealers nationwide.

For the list of FUJIFILM Worldwide Service Centers, please visit http://warranty.fujifilm-digital.com/contact